Returns & Refunds Policy

Return requests

Contact us within 30 days after delivery to request a return. Include the order number, item name, reason for the request and clear photographs when the item is damaged, incorrect or materially different from the listing.

Return condition

Unless the item arrived defective or incorrect, returned products must be unused, clean, free from pet hair or odor, and returned with included components and original packaging where reasonably possible. For hygiene reasons, used pet beds, opened bedding components and customized items may not be eligible for change-of-mind returns.

Authorization and shipping

Do not send a return before receiving instructions and a return authorization. Return shipping responsibility depends on the reason for the return and applicable law. Unauthorized or misdirected parcels may delay assessment.

Refunds

Approved refunds are issued to the original payment method after inspection. Original shipping charges are not refundable unless required by law or the return results from our error. Financial institutions may require additional processing time.

Damaged or incorrect items

Please report visible transit damage or an incorrect item promptly. Keep the product and packaging until we confirm the next step. We may offer replacement parts, a replacement product, store credit or a refund as appropriate.

Statutory rights

This policy does not limit rights that cannot be excluded under applicable consumer law.

Company: Chongqing Hujingxiong Network Technology Co., Ltd.
Address: Shop No. 11, 6th Floor, No. 90 Qinglongti, Qinglong Subdistrict, Yunyang County, Chongqing, China
Email: service@melorut.com
Phone: +86 13886893898