Order Changes & Cancellations

Requesting a change

Contact us promptly if you need to correct an address, item or other order detail. A request is not confirmed until our support team acknowledges that the change can be made.

Cancellation window

We will try to cancel an order before fulfillment begins. Once an order has entered packing, shipment or carrier processing, cancellation may no longer be possible and the Returns & Refunds Policy will apply after delivery.

Payment adjustments

If an approved change affects the order total, we may issue a partial refund, request additional payment through an authorized checkout method, or cancel and ask the customer to place a corrected order. We do not request full card details by email.

Address problems and duplicate orders

Customers are responsible for reviewing order details before checkout. Costs caused by an incorrect address may be the customer’s responsibility where permitted. Suspected duplicate orders should be reported immediately; we cannot guarantee cancellation after processing begins.

Store cancellations

We may cancel an order when inventory is unavailable, payment cannot be verified, delivery is unsupported, pricing is clearly erroneous or fraud is suspected. Any captured payment for an unfulfilled canceled item will be refunded.

Company: Chongqing Hujingxiong Network Technology Co., Ltd.
Address: Shop No. 11, 6th Floor, No. 90 Qinglongti, Qinglong Subdistrict, Yunyang County, Chongqing, China
Email: service@melorut.com
Phone: +86 13886893898